As part of our commitment to delivering world class service and value to our customers, we are pleased to announce that as Dawn Property Consultancy (Private) Limited, we have launched a customer feedback and complaints handling procedure as part of our ISO 9001:2008 Quality Management System.

In the unlikely event that our service did not live up to our promise or your expectations, please feel free to call us on the above land lines, email feedback@dawnconsult.co.zw or walk in to our offices.

The platform is a demonstration of our commitment to ensure that our services are customer driven hence every complaint will be resolved in accordance to the customer feedback and complaints handling procedure. We promise to attend to your queries timeously and provide feedback in the minimum possible time. Corrective action necessary shall be taken in order to improve our service delivery.

We have enclosed a copy of our customer feedback farm and would be glad if you could complete it and return it to us.

Yours faithfully,
For Dawn Property Consultancy

Luckson Chisema
ISO 9001:2008 Management Representative

dawn ISO cerification

Dawn Property Consultancy managing director, Toendepi Matonda receiving the certification from the guest of honour director responsible for standards and quality assurance in the Ministry of Industry and Commerce Florence Makombe.

DAWN Property Consultancy (DPC) recently attained the quality management system, ISO 9001-2008 guaranteeing the level of service that Dawn Property Consultancy offers to the market.

The ISO 9001-2008 quality management system standard’s objective is to achieve perfection by making sure firms improve on customer service delivery, quality and value senses through a systemic framework of internal procedures and work instructions formulated around essential elements and addresses the needs of customers.

Speaking at the ISO certification ceremony the director responsible for standards and quality assurance in the Ministry of Industry and Commerce Florence Makombe said: “This certification guarantees the level of service that Dawn Property Consultancy offers to the market and also a quality benchmark to the market that “we do what we say we do and to the best of quality in line with international standards.”

Dawn Property Consultancy is a vertically integrated property management firm that has been in existence for more than thirty seven years operating under the CB Richard Ellis (Private) Limited (CBRE) International franchise from January 25 1977 to September 16 2013 when it changed its name. We offer a diversified range of services structured to suit individual requirements. We offer:

Research and agency services
Property Sells and Brokering Services Letting

Property management
Management of third party properties
Facilities and maintenance management

Valuation and advisory services
Land and building valuation
Plant and machinery valuation

Project management and development planning
Development planning
Town planning
Project Management within the PMBOK Framework and the controlled environment (Prince2).

Dawn Property Consultancy IS0 9001:2008 Quality Management Framework
Our vision as Dawn Property Consultancy is to be the market leader. To achieve the vision, we have set out a comprehensive road map plan premised on the ISO 9001:2008 Quality Management System which is an International benchmark for service delivery. Pursuant to the preceding statement, as DPC we have identified and implemented an ISO 9001:2008 Framework that comprises of the following elements to the standard;

1. Quality Policy Statement: This is a statement of intent which has been reproduced in full in this supplement.
2. Quality Policy Manual: Define the scope of the ISO 9001:2008 Framework and exclusions or exemptions. As Dawn Property Consultancy; we have been exempted from the Design Clause 7.3 of the standard.
3. Procedures Manual and Work Instructions: Comprehensive documents that detail step by step tasks and or sequence for executing a service.